Bringing the power of chatbots to online stores

By Liam Thompson | May 10, 2021 | 0 Comments

As we’ve written about elsewhere, automation and personalization two of the big trends re-shaping ecommerce in 2021. With the ability to both reduce costs and increase sales, they have become a cornerstone to successful ecommerce businesses. One of the best routes by which to capitalise on these trends is with chatbots. Chatbots bring a degree of automation to customer interactions while also personalising customer experiences on your website, leading to more conversions for less cost. So, how do chatbots work, and what you can do to introduce them to your business. What is a chatbot? A chatbot is a software application that can conduct online conversations via text.…

Adapting Ecommerce Platforms To Voice Search

By Liam Thompson | May 4, 2021 | 0 Comments

As we’ve noted already, we expect voice search to be one of the big themes in shaping e-commerce through 2021 and beyond. While this technology has been around for a while – Google in 2013 announced that they want to build the ultimate Star Trek – voice activated system – it is only now that it is beginning to be widely applied.   Voice search is now extremely important for Google, and other companies with massive crawlers and search engines like Amazon. For e-commerce businesses looking to address the maximum number of people possible then, adapting stores for voice search is essential. So, how does voice search work, and…

To be future-ready, we must be ready to learn

By Colin Strachan | March 18, 2021 | 0 Comments

March 17, 2021 As much as 85 percent of today’s elementary school children will, by 2030, be working in professions that do not exist yet. What makes that statistic even more staggering is that it dates back to 2017 – several years before the onset of the global pandemic. In the past year, the digitization of our world has continued to gather pace. And as we stand on the brink of a fourth industrial revolution, there has not, in our lifetime, been a greater need to prepare for future disruption. Our priority has to be to accelerate the rate at which we can learn and adapt. And that…

4 books that will take you further in business and life

By Colin Strachan | March 8, 2021 | 0 Comments

February 26, 2021 Reading is a hugely undervalued habit with the power to push us far beyond our self-limiting preconceptions. Boosting our chances of success often requires changing the way we look at the world – and books allow us to dive deep into a fresh perspective. Grindstone’s reading list is extensive, but there are a few books in particular that we consider to be mandatory reading for our team. That’s because they align completely with our values and promote the concepts that fuel our way of working. So let’s take a look at four books that get Grindstone’s seal of approval. And why we believe so much…

The ecommerce trends that will help retail businesses to thrive in 2021

By Colin Strachan | January 6, 2021 | 0 Comments

January 5, 2021 The ecommerce industry has been one of our economy’s few success stories during the COVID-19 pandemic. According to IBM’s U.S. Retail Index, the unprecedented events of this year have brought digital shopping to a level that it was not expected to reach until 2025. That’s a huge acceleration in the shift from brick-and-mortar stores. Ecommerce grew by around 20% in 2020, putting it ahead of any other retail industry. Such is the enormity of the pandemic’s impact that only grocery shopping, pharmacy, liquor and building materials enjoyed any growth at all. All other retail industries suffered great setbacks as society redefined what it considers “essential”.…

Pivot or persevere? Learn when to pivot your business

By Colin Strachan | May 26, 2020 | 0 Comments

May 26, 2020 Business is a lot like poker. It’s full of uncertainty, and your strategy is how you choose to handle that. Knowing when to hold, fold and walk away is what will give you the greatest odds of success. And that’s exactly the concept Eric Ries refers to in The Lean Startup, when he discusses whether to “pivot or persevere”. For startups, change is actually business as usual. Change is how you stay connected to reality. And it’s normal because, in the first two years of a startup, you’re still trying to find the right path. Even after this market testing phase, there might be strong…

How to build a culture of ownership and accountability

By Colin Strachan | April 30, 2020 | 0 Comments

April 27, 2020 For an organization to perform at its best, there has to be a high degree of trust in the workplace. A strong consensus that the people around you are operating with honour and integrity is a given. But perhaps a more nuanced nurturer of trust is a culture of ownership and accountability embedded into the culture and values of your company. Without this ownership culture, and of course the type of employees who believe in taking ownership and being accountable, projects will continue to be delayed or fail altogether. This article pieces together some concepts that will help teams and managers foster a culture of…

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